We are seeking an experienced Service Delivery Manager - HPC & ITIL/ITSM responsible for the end-to-end delivery of HPC services and solutions, empowering scientists and researchers to accelerate innovation. This role acts as a bridge between research and IT departments, ensuring seamless operation, optimization and strategic evolution of the HPC setting.

Responsibilities

Oversee daily operations of HPC infrastructure, including compute clusters, storage systems and software stack
Collaborate with research and development teams to understand computational needs and translate them into technical requirements
Lead projects for expansion and enhancement of HPC capabilities, managing timelines, budgets and resources
Contribute to the long-term roadmap for HPC, staying updated on emerging technologies like AI, machine learning and quantum computing
Monitor system performance, identify bottlenecks and implement optimizations
Provide user support and develop training programs for researchers




Ensure compliance with industry regulations, data privacy standards and internal security policies

Requirements

13 to 15 years of overall professional experience
Proven experience managing large-scale HPC environments, preferably in pharmaceutical, biotechnology or research-intensive industries
Bachelor's or Master's degree in Computer Science, Engineering or a related scientific discipline
Deep understanding of HPC architecture, cluster management and parallel file systems
Knowledge of high-speed interconnects and job scheduling
Strong project management and leadership skills with excellent communication abilities
Analytical and problem-solving skills for troubleshooting complex technical issues

Nice to have

Experience with cloud-based HPC and containerization technologies

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