Position Summary
The Global Process Owner (GPO) - Home Health RCM owns the end-to-end governance, standardization, performance management and transformation of Home Health Revenue Cycle Management processes. The role acts as the single point of accountability for process effectiveness, efficiency, compliance and continuous improvement across clients, delivery centers, geographies and enabling functions.
The incumbent will establish global standards, drive strategic transformation, enable digital adoption and ensure operational, financial and customer outcomes across the Home Health revenue cycle in partnership with Operations, Technology, Analytics, Quality, Compliance and Client Leadership teams.
Process Scope
Home Health RCM Process Scope
• Billing & Claims Submission
• Clearinghouse & Rejection Management
• Payment Posting & Reconciliation
• Accounts Receivable Management
• Denial Prevention & Appeals
• Collections & Cash Acceleration
• Credit Balance Management
• Revenue Integrity
• Performance Reporting & Analytics
Key Responsibilities
1.



End-to-End Process Ownership
Define standard process flows, SOPs, work instructions, control checkpoints, RACIs and escalation paths.
Approve deviations, process exceptions and changes while ensuring consistent adoption across delivery teams.
Act as the Voice of Process in client, operations, technology and leadership governance forums.
2. Process Design, Governance & Standardization
Design future-state operating models focused on scalability, standardization, compliance and digital enablement.
Lead process design sign-offs, standard operating procedure updates, policy alignment and best-practice adoption.
Monitor industry, payer, regulatory and technology changes that impact Home Health billing and revenue cycle outcomes.
Partner with functional leaders to align service delivery, controls, reporting and transformation priorities.
3. Transformation & Continuous Improvement
Create and govern a multi-year Home Health RCM transfo

📌 AVP Revenue Cycle Management(US Night shifts) (Noida)
🏢 Genpact
📍 Noida