About the Job
About Aligned Automation
At Aligned Automation, we live by our "Better Together" philosophy to build a better world. As a strategic service provider to Fortune 500 companies, we help digitize enterprise operations and drive impactful business strategies. Our purpose goes beyond projects—we strive to deliver meaningful, sustainable change that shapes a more optimistic and equitable future.
Our culture is deeply rooted in our 4Cs—Care, Courage, Curiosity, and Collaboration—ensuring that each employee is empowered to grow, innovate, and thrive in an inclusive workplace.
Job Description
Technical Support Engineer is responsible for processing support tickets, creating dispatches, and responding to customer emails across enterprise-level servers, storage, client, and consumer systems. The role involves independently troubleshooting and diagnosing hardware issues, with support from senior team members available for complex cases. This position operates on a rotational shift basis covering morning, afternoon, and night shifts to provide seamless support across the Americas, EMEA,



and Asia-Pacific regions. This is an entry-level position ideal for candidates eager to build a career in technical support and IT infrastructure.

Responsibilities
• Process and manage incoming support tickets, ensuring accurate categorization, prioritization, and timely resolution.
• Create and coordinate dispatches for field service engineers and replacement parts to customer sites.
• Respond to customer emails with clear, qualified troubleshooting guidance and status updates.
• Accurately document all support cases, actions taken, and resolutions following standard operating procedures.
• Learn to troubleshoot and diagnose hardware issues on enterprise servers, storage, and client systems.
• Help identify replacement parts and coordinate logistics for dispatch to sites or field engineers.
• Collaborate with the team to ensure superior service delivery and adherence to SLAs acr

📌 Technical Support Engineer (India)
🏢 Aligned Automation Services
📍 India