Risk and Loss Prevention
Level: Manager
Reporting to: Vice President – Risk and Loss Prevention
Location: Gurgaon

About the function:-
The Risk function at MakeMyTrip plays a critical role in safeguarding the platform from fraud and financial threats. It is responsible for designing and executing real-time monitoring systems to detect suspicious activity across transactions, bookings, and payments. The function collaborates with product, tech, finance, and legal stakeholders to continuously strengthen fraud prevention strategies. By analyzing evolving fraud patterns, implementing preventive controls, and driving automation, the function enhances platform integrity and customer trust—ensuring secure and seamless travel experiences for millions of users.

About the role:-
The incumbent will be responsible for leading fraud prevention, real-time risk monitoring, and investigation across multiple business lines. The role focuses on detecting suspicious activities, strengthening fraud controls, minimizing financial losses,



and driving strategic risk initiatives while collaborating with cross-functional teams to safeguard the platform and enhance MakeMyTrip’s overall risk management framework.

What will you be doing
Fraud Strategy & Risk Management

Develop and drive fraud prevention strategies across business lines.
Establish fraud governance frameworks, policies, and risk controls.
Monitor emerging fraud trends and recommend proactive mitigation measures.
Define fraud risk appetite while balancing business growth and risk.

Fraud Detection & Prevention
Lead real-time fraud monitoring across customer and payment journeys.
Enhance fraud detection rules using analytics and behavioral insights.
Strengthen preventive controls across payments, wallets, refunds, and loyalty programs.
Identify vulnerabilities and implement effective control measures.

Investigation & Incident Management
Lead investigations into high-risk fraud cases and abuse patterns.
Conduct root cause anal

📌 Risk and Loss Prevention (Gurugram)
🏢 MakeMyTrip
📍 Gurugram