Role & responsibilities

- Act as the primary expert for the XACT application, including its architecture, configuration, and operational behavior across environments.
- Provide SME leadership for XACT lifecycle activities, including upgrades, migrations, enhancements, and platform changes.
- Support and guide incident diagnosis and resolution for XACT-related issues, ensuring rapid restoration and root-cause understanding.
- Own XACT intake and processing workflows, including file transfer, ingestion, validation, and downstream processing patterns.
- Partner with technical teams to ensure platform stability, scalability, and security.
- Lead and support testing, validation, and readiness activities related to XACT changes or releases.
- Produce and maintain operational documentation, runbooks, and knowledge artifacts for the XACT platform.
- Serve as the SME interface to vendors and third parties supporting XACT.
- Advise application and platform teams on best practices for integrating with and using XACT.
- Knowledge of XACT document navigation, reporting streams, folders, indexing, and merged reports.
- Ability to support document retrieval, validation, and user access.
- Understanding of how XACT is accessed through XNET.

Required Expertise-





- Proven experience as a hands-on SME for an enterprise application or platform (XACT experience strongly preferred).
- Tech skills: JCL, Spool, JES2, Unix, REXX
- Strong understanding of enterprise file processing / output management platforms.
- Experience supporting production-critical systems with high availability and reliability expectations.
- Ability to work across multiple environments (DEV, UAT, PROD, DR) and support-controlled changes and outages.
- Strong troubleshooting skills and the ability to quickly isolate and explain complex system issues.
- Excellent communication skills, with the ability to explain complex concepts to both technical and non-technical audiences.

Preferred Experience
- Experience supporting application upgrades or major platform modernization efforts.
- Familiarity with distributed systems, mainframe integrations, and data/file flow architectures.
- Experience working with vendors in an SME or technical lead capacity.
- Robust documentation discipline and comfort creating training or operational reference material.

Interested? Visit our Careers Page and apply for this opportunity- Northern Trust | Careers

If you have relevant experience or know someone who would be a great fit, please share your profile/referral at [email protected].

📌 Principal, Enterprise Output Service - XACT | Bangalore & Pune (Bengaluru)
🏢 Northern Trust
📍 Bengaluru