Job description:

Job Title
EUC & Collaboration Manager
Function
Information Technology
Location
Bengaluru, India
Reports to
Head of IT – Employee Experience
Key Interfaces
Cyber Security, Operations Technology Teams, Service Management, Enterprise Application, Managed Service Providers, Technology Vendors and OEM’s, Business Leadership Teams.
Role’s Purpose
The EUC & Collaboration Manager's primary responsibility is to own the strategy, governance, service delivery, and continuous improvement of LIPTON’s Global End User Computing (EUC), Digital Workplace, Collaboration, Mobility and Printing services.
The role owns the end-to-end employee technology experience, ensuring secure, modern, and effective workplace services that enable productivity and support our digital transformation and AI agenda. The person would also be responsible to manage strategic partners and service providers responsible for endpoint management, Microsoft 365 services, collaboration platforms, printing, mobility, and workplace technologies.

Roles & Responsibilities
Service Ownership & Operations




Own the global EUC and Collaboration service portfolio.
Ensure high availability, performance, and security of workplace technologies.
Manage Incident, Problem, Change, and Service Improvement activities.
Monitor service performance through SLAs, XLAs, KPIs, and user experience metrics.
Drive operational excellence and continuous service improvement.
Digital Workplace & Collaboration
Own Microsoft 365 collaboration services including:
Microsoft Teams
Exchange Online
SharePoint Online
OneDrive
Microsoft Copilot and AI productivity services
Define the Digital Workplace roadmap aligned with business needs.
Drive adoption and value realization of collaboration technologies.
Endpoint & Device Management
Own endpoint lifecycle management including procurement, deployment, refresh, and retirement.
Define and govern device standards and catalogues.
Lead endpoint management through Microsoft Intune and modern

📌 EUC & Collaboration Manager (Bengaluru)
🏢 LIPTON Teas & Infusions
📍 Bengaluru