Roles & responsibilities

The role will require the candidate to lead large complex engagements or
multiple mid-sized engagements in financial services operations environment. It
will involve running and managing engagements and delivering the objectives
agreed with the client and onshore stakeholders on banking operation both asset
side and liability side of business. Having sound knowledge and experience on
KYC CDD review/refresh and new client onboarding for individual and
institutional clients is preferred.

The role will manage a team of ~200+ people in the delivery of services. The
ability to engage and communicate with onshore stakeholders, engagement teams
and KGS Management along with good people management skills and experience are
therefore essential, with a demonstrated track record of having successfully led
large teams in an operation workplace.

In addition, the role will be required to build an understanding of various
technology platforms used to support the client delivery with a focus on process




standardization and improvement to ensure our services are delivered to a high
quality at low cost.

The role will involve working with several internal functions, so the ability to
proactively build and maintain internal networks will be key to the success of
the role.

The job responsibilities include:

•Lead & manage processes for the client, ensuring effective operational delivery
to customers
•Maintain day to day client relationship activities and provide input,
preparation and support to contractual Service Reviews.
•Build strong relationships with senior stakeholders onshore, KGS Leaders across
different service lines and KGS Senior Management within MS.
•Maintenance of Service Levels of the team and by overall engagement
encompassing productivity, quality-based outcomes, thus, ensuring high level of
customer service at all time.
•Actively protecting the client’s interest at all times in every aspect of
client delivery including complying with sta

📌 Associate Director (Bengaluru)
🏢 KPMG Global Services
📍 Bengaluru