* Manage and mentor operations teams to achieve productivity, quality, and SLA
targets.
* Monitor daily performance metrics and implement improvement initiatives.
* Handle client coordination, escalations, and process compliance.
* Drive process efficiency, customer satisfaction, and operational excellence.
* Support training, workforce planning, and team development activities.
Requirements:
* 3–6 years of experience in Travel BPO operations with team handling exposure.
* Strong knowledge of travel processes (Airline, OTA, GDS preferred).
* Excellent communication, leadership, and problem-solving skills.
* Ability to manage targets in a quick-paced environment.
* Proficiency in MS Office and reporting tools.
📌 Assistant Manager Operations (India)
🏢 IGT solutions
📍 India
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