This role is for one of the Weekday's clients
Min Experience: 2+ years
Location: Chennai, Tamil Nadu, India
JobType: full-time
Key Responsibilities
Manage the complete lifecycle of Major and High-Priority Incidents from identification through resolution and closure.
Lead incident bridge calls and coordinate with application, infrastructure, cloud, network, database, and support teams to expedite resolution.
Ensure timely incident response, escalation, communication, and resolution in accordance with defined SLAs.
Monitor incident queues and prioritize issues based on business impact and urgency.
Provide regular status updates to business stakeholders, customers, and senior leadership during critical incidents.
Coordinate technical teams to identify workarounds and restore services as quickly as possible.
Conduct post-incident reviews (PIRs), document root causes, corrective actions, and lessons learned.
Track recurring incidents and collaborate with Problem Management teams to drive permanent resolutions.
Maintain incident documentation, dashboards,



and reports for operational reviews and management reporting.
Ensure compliance with ITIL Incident Management processes and organizational governance.
Support change implementation activities and assess potential impacts during planned maintenance windows.
Identify opportunities for automation and continual service improvement to enhance operational efficiency.
Required Qualifications
Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
2–5 years of experience in Incident Management, IT Operations, Service Delivery, or Production Support.
Strong understanding of IT Service Management (ITSM) processes and ITIL best practices.
Experience managing Major Incidents in enterprise production environments.
Excellent communication, coordination, and stakeholder management skills.
Ability to work effectively under pressure in a fast-paced operational setting.
Willingness to work 24x7

📌 Incident Manager (Chennai)
🏢 Weekday AI
📍 Chennai