This role is for one of the Weekday's clients
Min Experience: 3+ years
Location: Mumbai, Maharashtra, India
JobType: full time
We are looking for a highly technical, customer-focused Technical Account Manager (TAM) to serve as a trusted advisor for strategic customers leveraging our Conversational AI, Voice AI, WhatsApp CX, and automation platform.
This role goes beyond traditional account management. You will partner with customers to design, implement, optimize, and scale AI-powered customer engagement solutions using Voice AI, Chat AI, RAG (Retrieval-Augmented Generation) pipelines, deterministic workflows, WhatsApp Business APIs, Meta integrations, and enterprise automation frameworks.
You will act as the bridge between customers, Product, Engineering, Meta, and solution partners while driving adoption, innovation, customer success, and business outcomes.
Key Responsibilities
Strategic Customer Ownership
Own the technical relationship for strategic and enterprise customers.
Serve as the primary technical advisor throughout the customer lifecycle.




Understand customer business processes, support workflows, sales motions, and automation opportunities.
Develop customer success and adoption roadmaps aligned with business objectives.
Conversational AI & Solution Consulting
Design and recommend Conversational AI solutions using Chat AI, Voice AI, knowledge bases, and workflow automation.
Guide customers on implementing RAG-based architectures for intelligent customer interactions.
Consult customers on deterministic conversation flows, fallback handling, escalation journeys, and automation best practices.
Help customers optimize AI performance, response accuracy, containment rates, and customer experience metrics.
Translate complex business requirements into scalable AI-driven solutions.
WhatsApp & Meta Ecosystem Management
Act as the technical liaison for WhatsApp Business API implementations.
Work closely with Meta teams on escalations, platform enhancements, complian

📌 Technical Account Manager (Mumbai)
🏢 Weekday AI
📍 Mumbai