Job Description
We are seeking an experienced and highly motivated Agentforce Technical Team Lead with a solid blend of technical leadership, solution architecture, and client-facing capabilities. The ideal candidate will have 10+ years of Salesforce technical experience, including 2- 3 years of hands-on experience with Salesforce Data Cloud and Agentforce and proven expertise across Sales Cloud, Service Cloud, and Experience Cloud.
This role requires a strategic thinker who can engage with clients, translate business requirements into scalable solutions, lead delivery teams and drive successful implementations across the Salesforce ecosystem.
Key Responsibilities
Lead the design, development, and implementation of Salesforce solutions across Sales Cloud, Service Cloud, Experience Cloud, Data Cloud and Agentforce.
Provide technical direction and governance for Salesforce programs and projects.
Review and approve solution design, architecture artifacts and development standards.
Ensure adherence to Salesforce best practices, security standards,
scalability and performance guidelines.
Drive innovation through adoption of new Salesforce capabilities and AI-powered solutions.
Client & Solution Leadership
Engage directly with business stakeholders, product owners and client leadership teams to understand business objectives and challenges.
Conduct solution workshops, requirement discovery sessions and architecture reviews.
Act as a trusted advisor to clients by recommending best-fit Salesforce and AI-driven solutions.
Present technical solutions, implementation approaches and roadmap recommendations to senior stakeholders.
Data Cloud & Agentforce
Design and implement Data Cloud solutions including data ingestion, harmonization, identity resolution, segmentation and activation.
Build customer 360 use cases leveraging Salesforce Data Cloud.
Lead Agentforce implementations, agent design, prompt engineering, grounding strategies and AI-driven business workflows.
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📌 Milestone Technologies (Bengaluru)
🏢 MTI
📍 Bengaluru