We’re Hiring Join a Purpose-Driven Team

At iDare, we are more than just a company—we are a movement. Our mission is to empower individuals to recognize, prevent, cope with, and fight against abuse. As India's first holistic and intersectional mobile application, we prioritize creating a secure, supportive environment where healing and wellness can thrive.

We’re seeking a self-motivated, compassionate CRM Lead to independently manage the CRM lifecycle and empower the telemarketing team to proactively engage customers through expert guidance and mentoring.

Responsibilities:
1.CRM & Funnel Ownership
Own and manage the complete lead funnel: inquiry → engagement → scheduling → conversion → follow-up
Define and track funnel stages, SLAs, and response benchmarks
Ensure consistent handling of leads across services
2.Lead Performance & Analytics
Track lead sources (Meta, Google, website, partnerships, referrals, events)
Analyse conversion rates, drop-offs, and response timelines
Share regular reports and insights with marketing and leadership
3.Team Leadership & Coordination




Manage and coach the Response & Engagement team
Set call/chat quality standards, scripts, and follow-up protocols
Coordinate with therapists, counsellors, legal experts, marketing and operations teams
4.CRM Systems & Data Governance
Ensure accurate lead tagging, segmentation, and documentation
Work with CRM Admin/Tech to maintain automations and integrations
Maintain clean, compliant, and reliable CRM data
5.CRM Process Improvement
Identify gaps in lead handling and user experience
Implement automation, re-engagement flows, and process optimisations
Support scaling of lead volume without compromising quality
Regular quality checks of the response team & monitoring

Requirements:
Bachelor/master's degree in marketing or a related field; CRM certifications are valued.
4–6 years of experience in CRM, sales operations, customer success, or lead management. preferably in service sector
Proficiency with CRM t

📌 Customer Relationship Management Manager (Bengaluru)
🏢 iDare - Support, Safety and Wellness
📍 Bengaluru