VP, Head of Digital Onboarding & Servicing & Cash Management Ops
DEPARTMENT
Retail Banking Operations, CCAM Ops
DIRECT SUPERVISOR
EVP Global Head of Retail Banking Operations.
PAY BAND
M
2
JOB PURPOSE
* The role typically involves overseeing and managing the strategic direction
and operations of Account Onboarding & Servicing, ATM networks, and cash
management functions within an organization.
* Develop and implement strategies for accounting services, ATM operations, and
cash management to ensure effective and secure transactions.
* Manage day-to-day operations, ensuring that all services meet regulatory
requirements and organizational standards.
* Build and maintain strong relationships with key clients, ensuring their
needs are met and addressing any issues that arise.
* Lead and mentor a team of professionals, fostering a collaborative and
high-performance work environment.
* Identify opportunities for process improvements and implement new
technologies to enhance service delivery and operational efficiency.
* Oversee budgeting, forecasting,
and financial performance of the accounting
services and cash management departments.
* Ensure robust risk management practices are in place to mitigate potential
threats related to cash handling and ATM operations.
3
DIMENSIONS
Operating Budget
Number of Staff
Capital Exp. Budget
N/A
Other
4
KEY RESULT AREAS
* Ensure smooth and efficient operations for account opening, servicing, ATM
management, and cash handling processes. This includes minimizing downtime
and optimizing transaction processing times.
* Maintain high levels of customer satisfaction by ensuring that account
services, ATM operations, and cash management meet or exceed customer
expectations. This involves addressing customer complaints promptly and
effectively.
* Ensure all operations comply with regulatory requirements and internal
policies. Implement robust risk management practices to mitigate potential
risks assoc