Your Role at CredAble

- Manage end-to-end borrower relationships and ensure a seamless customer experience throughout the portfolio lifecycle.

- Handle borrower communication, including upcoming EMI reminders, overdue follow-ups, SMA reporting, and other organization-related communications.

- Manage online leads and ensure timely follow-up and closure.

- Resolve customer requests and support tickets within defined service timelines.

- Maintain and update portfolio MIS reports, including Complaint & Request MIS, Renewal MIS, Login-to-Sanction TAT, Sanction-to-Agreement TAT, Throughput Rate, and Hotlist Clearance.

- Support Operational Risk Management (ORM), CIC reporting, and Early Warning Signal (EWS) activities.

- Identify opportunities to automate routine operational processes and improve efficiency.

- Collate and monitor daily funding requirements for borrowers.

- Track overdue cases, initiate timely follow-ups, and notify relevant stakeholders.

- Drive borrower utilization of sanctioned credit facilities.

- Ensure revenue generation through timely collection of processing fees, charges,



and other applicable fees.

- Provide timely clarifications and support on borrower credit and financing requirements.

- Ensure timely renewal of borrower facilities to maintain business continuity.

- Conduct borrower site visits whenever required to strengthen relationships and support portfolio management.

- Collaborate with internal teams to ensure smooth portfolio operations and timely issue resolution.

- Ensure compliance with internal policies, operational processes, and service quality standards.

What will you bring to CredAble?

- Robust relationship management and communication skills with a customer-first mindset.

- Ability to analyze portfolio performance, identify risks, and drive proactive solutions.

- Excellent ownership, problem-solving, and stakeholder management abilities in a fast-paced environment.

- Attention to detail with strong organizational skills to manage multiple borrowers, reports, and operational activities effectively.

📌 Portfolio Relationship Manager (Mumbai)
🏢 CredAble
📍 Mumbai