Job Description:
The Client Success Manager I serves as an advocate with primary responsibility for the overall satisfaction and retention for assigned enterprise client base. This role collaborates with subject matter experts and key stakeholders to achieve vision, objectives, and development of client strategy. This role will initiate, cultivate relationships with customer decision-makers, C-suite and key physician champions as well as internal stakeholders to forward NextGen Healthcare and client goals.
Manage a portfolio of small to mid-market clients, serving as the primary point of contact and strategic advisor.
Collaborate with internal teams, administrators, and client stakeholders to define vision, set objectives, and align annual goals.
Lead and oversee cross-functional initiatives that deliver strategic, business-aligned outcomes based on clients’ unique needs and objectives.
Establish and manage governance, risk, communication, and operational cadences to ensure contractual commitments are met and client satisfaction is achieved.




Identify and communicate growth opportunities within existing accounts to support client expansion and retention efforts.
Conduct regular monthly meetings and dashboard reviews to track progress, optimize value delivery, and maintain alignment with client goals.
Monitor all aspects of the client experience, including project status, solution adoption, SLA compliance, and business goal progress; maintain a comprehensive client “notebook” for unified tracking.
Continuously assess client health across financial, risk, dependency, and scheduling dimensions, implementing mitigation strategies as needed.
Serve as the voice of the customer, providing feedback to product teams and contributing to the ideation and development of current services.
Perform additional duties as needed to support the overall success of the client relationship and organizational goals.
Perform other duties that support the overall objective of the position.
Educa

📌 Client Success Manager I (Bengaluru)
🏢 NextGen Federal Systems
📍 Bengaluru