The AVI-SPL Onsite Maintenance Technician will work in partnership with the customer, management team, Global Helpdesk, and SIG teams to provide onsite support for AVI-SPL customers at customer site(s) with the end goal of delivering a world-class customer service experience.

Who We Are

AVI-SPL is a digital enablement solutions provider that transforms how people and technology connect to elevate experiences, create new value, and enable organisations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.

Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a robust team and that an inclusive and diverse workplace moves us all forward.

What You Will Do

Essential Duties and Responsibilties:

Assist AV projects manager with AV-related projects or installations
Act as primary support for troubleshooting all multimedia infrastructures
Support configuring,



troubleshooting and deploying Cisco codecs and configuring TMS templates and control Hub
Support of Digital signage and room booking panels
Troubleshooting DSP’s for audio issues
Provide infrastructure support for global events
Provide AV engineering support and roadmap planning and AV Infrastructure design
Participate in an on-call rotation to provide after-hours emergency support
Proactively fault-find and undertake upgrading/enhancing Multimedia capabilities
Work closely with Network and project teams
Recommend tactical and strategic solutions for video networking and collaboration capabilities

Skills And Abilities

Experience with Cisco AV technologies and other AV technologies
Background in configuring and troubleshooting Cisco Endpoints
Comfortable in supporting global and high-profile events
Extensive IP knowledge
Industry standard certifications (Avixa, Polycom Sound Structure, QSYS, Shure, Crestron, Extron, TMS, Control H

📌 Onsite Maintenance Technician (Hyderabad)
🏢 AVI-SPL India
📍 Hyderabad