Service Delivery Manager - S&P; - Procurement Ops
Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven setting, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run.



Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.
Job Description
Responsibilities: Lead cross-functional teams in quantitative analysis, developing data-driven solutions with high standards of analytical rigor and integrity. Analyze spend, process inflow, requisitions, and purchase order data to identify root causes, reduce defects, and drive process improvement initiatives. Build and manage relationships with key internal and external stakeholders, leveraging digital tools and methodologies (e.g., RCA, RPA) to optimize procurement operations. Perform compliance checks on purchase requisitions, create purchase orders via approved buying channels, and ensure adherence to preferred vendor protocols. Manage vendor relationships and supply

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