Overview
The Decision Science team at our client helps operating companies solve their most challenging problems and drive decisions with data. As an Operations & Quality Analyst, you will help oversee the operational processes that support an enterprise data and analytics ecosystem. This role combines data & analytics operations, support management, data quality, observability, and governance to ensure data products and analytical solutions remain reliable, trusted, and effective over time. Working closely with business stakeholders, data engineers, architects, and analytics teams, you will coordinate support activities, drive issue resolution, monitor operational and data health, and support continuous improvement across the analytics ecosystem.
Key Responsibilities
Serve as the central point of coordination for data and analytics support activities, ensuring issues are prioritized, tracked, resolved, and communicated effectively
Drive operational discipline through KPI monitoring, SLA management, pipeline oversight, release support, and continuous improvement of support processes




Monitor support tickets and data-related incidents, ensuring timely triage, assignment, escalation, and resolution
Track operational KPIs, support SLAs, backlog management, service performance, and recurring issue patterns across the analytics ecosystem
Monitor production data pipelines and platform health to identify disruptions impacting data delivery, reliability, or business operations
Support CI/CD deployment processes by monitoring release health, identifying failures, coordinating remediation, and escalating risks when needed
Facilitate explicit communication between business users, data engineers, architects, and support teams to keep resolution work moving
Document operational procedures, common issues, root causes, and playbooks to reduce repeat incidents and improve support efficiency
Develop and maintain monitoring processes that proactively identify data quality issues before t

📌 Operations & Quality Analyst (Full-Time | Evening Shift – Up to 1:30 AM IST - 100% Remote) (India)
🏢 CrowdPlat
📍 India