Sr. Analyst - Process Analytics - FCRM
Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a quick-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run.



Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.
Job Description
This role is responsible for managing a team of 20–25 associates supporting Financial Crime & Risk Management (FCRM) operations across credit card, debit card, and other financial products. This role is accountable for productivity, quality, accuracy, turnaround times, employee development, regulatory compliance, and operational excellence. Individual will ensure timely and accurate execution of fraud detection, fraud investigations, credit risk, collections, skip tracing, disputes, chargebacks, and other financial crime and risk management activities while maintaining established policies, regulatory requirements, and service standards.
Responsibilities: Lead the day-to-day operati

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