Ready to be a Titan?

ServiceTitan is looking for a Senior Business Analyst to join our Revenue
Solutions Post Sales team in India. This role focuses on the day-to-day
operational needs of the post-sales organization, including handling incoming
requests, resolving production support tickets, executing Business As Usual
(BAU) work, and maintaining and improving our revenue systems. The right
candidate will be detail-oriented, reliable, and comfortable learning how to
work across Salesforce and Gainsight to keep our post-sales processes running
smoothly.

This is a great opportunity for someone who enjoys solving problems, working
cross-functionally, and building expertise in complex systems within a
fast-paced SaaS setting.

What you'll do:

* Serve as a primary point of contact for incoming BAU tickets, triaging,
troubleshooting, and resolving issues in a timely manner.

* Document current-state workflows and proactively identify areas for
incremental improvement through process mapping and analysis.

* Identify system changes needed including validation rules, flows, page




layouts, email alerts, and picklist modifications.

* Perform data analysis and generate reports to support operational
decision-making and track the effectiveness of implemented solutions.

* Partner with cross-functional teams (Customer Success, Onboarding, Billing,
Deal Desk, BizTech) to understand their needs and deliver solutions that
align with how teams operate.

* Support User Acceptance Testing (UAT) by writing and executing test cases to
confirm that solutions meet business requirements.

* Participate in team ceremonies throughout the Software Development Lifecycle
(SDLC), including daily standups, sprint planning, sprint reviews, and demos.

* Write clear user stories with functional and technical specifications to
communicate requirements to developers when needed.

* Gather user feedback and analyze post-launch usage data to inform future
enhancements.

* Maintain and update doc

📌 Senior Business Analyst, Post Sales (Bengaluru)
🏢 ServiceTitan
📍 Bengaluru