Brightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. As a premier pure play global lottery company, our best-in-class lottery operations, retail and digital solutions, and award-winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful advantages to communities. We have a longstanding commitment to Responsible Gaming (RG) that is engrained within our core business and the products we offer to customers and players worldwide. Brightstar has a well-established local presence and is a trusted partner to governments and regulators around the world, creating value by adhering to the highest standards of service, integrity, and responsibility. Brightstar has approximately 6,000 employees. For more information, please visit www.brightstarlottery.com. Overview

The Product Support team plays a critical role in ensuring the stability and continuity of production systems.




The role is intended for professionals who provide operational support under supervision, follow definedprocedures, and continuously build technical and functional expertise.Responsibilities

Monitoring and Operational Support:

Support the monitoring of production systems to ensure system availability and stability.
Use monitoring tools such as Nagios, ELK, Dynatrace, Grafana, or similar tools, following definedprocesses and runbooks.
Identify and report system anomalies or performance issues to senior support teams.

Incident Management (Entry Level):

Handle incident tickets of low to medium complexity related to Production application issues and File transmission issues
Perform initial troubleshooting and escalate incidents when required.
Participate in Sev1 and Sev2 bridge calls as a support resource, under guidance from senior teammembers.
Work in compliance with defined Service Level Agreements (

📌 Product Support Representative I (Hyderabad)
🏢 Brightstar Lottery
📍 Hyderabad