Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.
By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights.
Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.
Job Description
What will you do:
Manage and optimize configuration of on-boarded Sprinklr clients, to ensure their continued success with the Sprinklr platform.




Work directly with customers around the full functionality of the Sprinklr CCaaS Omnichannel and Contact Center Intelligence & Automation platform.
Lead Managed Services engagements for priority accounts from a strategic, operational and delivery perspective.
Proactively identify, document and deliver in-platform solutions to recent and existing client use cases, so customers can realise the value of Sprinklr's platform.
Seek optimisation opportunities; designing and configuring the appropriate solution, so that client expectations regarding platform use cases and functionality are fulfilled.
Maintain platform relevance according to on-going changes and business needs.
Ensure that all client users are trained, educated, and up to date on platform use, best practices, and functionality.
Provide oversight on any additional enablement of the software deployment to be in line with current architecture and future client needs or business requirements.
Ensure that every client derives the most value possible f

📌 Lead Implementation Consultant (Bengaluru)
🏢 Sprinklr
📍 Bengaluru