Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.
We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us
Job Description
Customer Success Support Specialist
The Customer Success Support Specialist plays a critical role in supporting Customer Success Managers and cross‑functional stakeholders by executing customer success operations with high accuracy, compliance, and timeliness. This role focuses on end‑to‑end support for proposals, renewals, contracts, and operational activities while ensuring data cleanliness,



system accuracy, and process adherence across enterprise tools.
Your Responsibilities:
Operational & Process Execution
Execute assigned customer success and proposal support processes in strict compliance with established SOPs, policies, and governance guidelines.
Provide operational and administrative support for end‑to‑end proposal, quotation, contract, and renewal activities.
Maintain accurate status of projects, contracts, proposals, and quotations throughout their lifecycle—from creation to closure.
Data Management & Reporting
Gather, validate, and summarize enabling data required to execute tasks effectively.
Ensure timely, accurate, and clean data updates in business systems (e.g., SAP, IFS, internal workflow apps).
Extract system data and publish standard reports and dashboards for regional stakeholders as per defined cadence.
Monitor aging items and proactively follow up to maintain p

📌 Customer Success Support Specialist (Pune)
🏢 Rockwell Automation
📍 Pune