Role Summary
We are looking for an Application Support Engineer with robust experience in supporting Java-based applications and integration middleware. The ideal candidate will have hands-on exposure to IBM MQ, Autosys job scheduling, enterprise monitoring tools (preferably Dynatrace), and solid Linux/Unix and SQL skills. Prior experience in banking or financial services is an added advantage.
Key Responsibilities
Provide L2/L3 support for business-critical Java applications in production and non-production environments.
Monitor application health, performance, and availability using Dynatrace or similar APM/monitoring tools.
Manage and troubleshoot IBM MQ messaging, including queues, channels, and message flows.
Configure, schedule, and maintain Autosys jobs; analyze job failures and ensure timely resolution.
Perform root cause analysis for incidents and problems; implement preventive measures and permanent fixes.
Work with Linux/Unix systems to perform log analysis, process monitoring, deployment support, and environment checks.
Write and optimize SQL queries for data analysis,



troubleshooting, and reporting purposes.
Collaborate with development, infrastructure, and business teams to ensure smooth application operations and changes.
Create and maintain support documentation, runbooks, and standard operating procedures.
Communicate effectively with stakeholders, providing clear status updates, incident reports, and technical explanations.
Required Skills & Experience
Java Application Support:
Experience in supporting Java/J2EE applications in production environments.
Good understanding of application logs, JVM parameters, and basic performance tuning concepts.
IBM MQ:
Hands-on experience with IBM MQ configuration and administration.
Ability to debug messaging issues and monitor message queues and channels.
Autosys Job Scheduling:
Experience creating, modifying, and troubleshooting Autosys jobs.
Understanding of job dependencies, calendars, and event handling.
Mon

📌 Production Support Engineer (Chennai)
🏢 Kumaran Systems
📍 Chennai