Hypercare Coordinator
Recent Delhi, India

About Us
Everest (An Ingersoll Rand Business) is a pioneer in India's industrial low-pressure and vacuum solutions, Everest offers a comprehensive range of products including dry screw vacuum pumps, mechanical vacuum boosters, customized industrial vacuum systems, twin & tri lobe Roots blowers, turbo blowers, multi-stage centrifugal blowers, side channel blowers, and spares. With a strong track record of serving various industries such as water treatment, effluent treatment, cement, aquaculture farms, FGD, chemical & pharmaceutical plants, food processing units, waste oil re-refining units, paper, and pneumatic conveying systems, Everest has earned a reputation for reliability and innovation.
Job Summary
The Hypercare Coordinator manages the full MQL lifecycle, including timely intake, accurate Salesforce recording, 24‑hour acceptance, and lead qualification using standardized scripts. The role ensures proper lead allocation, conducts follow‑ups with customers and sales teams, and monitors pending leads for timely action.



It also includes executing NPS surveys, analyzing feedback for reporting, tracking NPS performance against targets, and collaborating with the EMEA Hypercare team to maintain adherence to standard Hypercare procedures and workflows.

Responsibilities

Manage complete MQL processing including intake, accurate Salesforce recording, and 24‑hour lead acceptance.
Qualify incoming leads using standardized scripts and predefined sales questionnaires.
Allocate qualified leads promptly to the appropriate sales representatives.
Conduct systematic follow‑ups with customers and sales teams to ensure lead progression.
Monitor leads open beyond 7 days and drive timely action through sales team engagement.
Execute NPS surveys with customers on scheduled timelines and ensure completion.
Analyze NPS results (Promoters, Passives, Detractors) and share insights with the Marketing Manager.
Track overall NPS performance to mainta

📌 Hypercare Coordinator (India)
🏢 Ingersoll Rand Careers
📍 India