Your role

Order Booking:- Receive the order from sales team and dealers. Incorporation of Article numbers in the system (SAP/C4C), follow up with stake holders to obtain article numbers. Record order on the ERP system; Communicate order acknowledgement to the customer / dealer. Sending Proforma Invoice for Advance Payments to customers/dealers.

Extract updated pending order list (OOH) from the system and share with sales team periodically; Inform customers on the status of the order periodically -In order to timely communicate and update system entries on orders.

Order Execution:- Prepare standard documentation for order execution and invoicing. Prepare and Sending ESN Document to concerned Service Person for Pre-commissioning visit. Coordinate with the logistics team for activities related to dispatch of the product; Coordinate with customer and credit control team for preparation and dispatch of tax related documents; Conduct first level payment follow up with customers through calls; Escalate payment delays to sales team members and NSM; To achieve timely execution of orders.



Timely follow-up for invoicing to reduce inventory. Co-ordination with various Product Companies for status and readiness of material, Test Certificates and related documents through myquest portal.
Business Analysis & support: Support Zones, Marketing and Projects team on reports, analysis and other business support. Bank Guarantees preparation and coordination. Overall support the growth of AIF business.
Reporting:- Extract standard reports from the system such as weekly booking, target achievement, receivable reports, etc.; Share the reports with Zonal Manager as required ;In order to achieve accurate and timely reporting.
NPS:- To ensure roll out of NPS & follow up through reminders with customers on customer NPS feedback; Receive customer concerns, acknowledge and share with relevant department for resolution and follow up with direct customers & reports to Zonal Managers; In order t

📌 Customer Support Officer- AGA (Pune)
🏢 Atlas Copco
📍 Pune