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Contact Us
Field Server Engineer

By Sahil / July 28, 2026

Job Title: Field Engineer

Role Summary: The role requires attending to field calls for Installation or AMC support of servers (Blade , DL380/86 Servers), networking equipment and storage devices and taking incidents through to closure. Calls will be directed to Field Engineers by central despatch team. Once the call is received,



Field Engineer is required to own the incident, diagnose the problem, arrange for spares if required and resolve the incident. Dealing with customer contact points and ensuring their satisfaction is a key requirement of the role.

Responsibilities

L1 field support
Receive call from central despatch team with details of device and initial diagnosis.
Contact customer, schedule visit, and ascertain requirement of spares if any.
Get server logs from customer, if possible, and analyse them for proper diagnosis
Attend to the incident and resolve it to the satisfaction of the customer.
Take customer sign-off after resolution of incident
Normal preventive maintenance activities are also required to be carried out on visits to customer location
In case of installation:
ensure all required equipment is in place at customer location
Visit the site, complete installation and take customer sign-off Required Skills:
Mandatory
Knowledge of diagnostic systems/tools f

📌 Field Server Engineer (Noida)
🏢 Cybix Technical Services
📍 Noida