We are looking for a Center of Expertise CoE Specialist to be part of our Nestlé Nespresso Digital and Tech Team. At Nespresso, our Digital & Tech teams are at the heart of our innovation journey, a space where we continue to invest, evolve, and grow.
Position Snapshot:
Location: Bengaluru, Karnataka, India
Type of Contract: Permanent
Grade: Band 2
Type of work: Hybrid
Work Language: Fluent Business English
The Role:
This is a hands-on position. The candidate will work daily on the resolution of incidents and requests, and it is important that the candidate has previous experience in resolving incidents related to D365 CE and F&O; etc... Experience in Commerce Tools is a plus but platforms like Magento, Hybris, SAP are also valuable.
In this position, the successful candidate will be responsible for managing and resolving incidents and requests, ensuring minimal disruption to business operations. This role requires solid analytical skills, attention to detail, and the ability to work under pressure.
The CoE Specialist (Center of Expertise) will play a crucial role in maintaining the stability and reliability of our IS/IT environment, while also driving continuous improvement initiatives to enhance our incident management processes.
We are looking for a skilled CoE Specialist on CRM and F&O; with hands-on experience in Microsoft Dynamics CRM (D365 CE) and Finance & Operation to provide application support, maintenance, and enhancements. The ideal candidate should also have working knowledge of DevOps practices, including CI/CD pipelines and deployment automation.
In This Role, You Will:
Ensure IT systems availability: Monitor and respond to incidents in a timely manner.
Minimize disruptions in IT systems landscape: Analyze and diagnose incidents to identify root causes.
Ensure on-time resolution for any incident or request: Collaborate with other teams to resolve incidents and implement solutions.
Maintain accurate documenta