JD – L2 Network Engineer

Role Overview

We are looking for a skilled Network Engineer with strong hands-on experience in Cisco networking technologies. The candidate should be proficient in routing, switching (Core, Distribution, Access), and Cisco wireless solutions, and capable of supporting enterprise network environments. The role also requires client handling experience and coordination with on-site field teams for issue resolution.

Key Responsibilities

Design, implement, and support Cisco-based network infrastructure including routers and switches (Core, Distribution, Access layers)
Manage and troubleshoot Cisco Wireless environments (WLC, Access Points)
Perform network monitoring, troubleshooting, and incident resolution
Provide L2/L3 support for network-related issues
Act as a primary point of contact for the client.
Coordinate with Field Services / Hands & Feet teams for on-site support (hardware, cabling, replacements)
Participate in KT sessions, documentation, and transition activities




Ensure SLA adherence and follow incident/change management processes
Maintain network documentation, topology diagrams, and reports

Required Skills & Experience

Hands-on experience in Cisco Routers (ISR/ASR) and Switches (Catalyst/Nexus)
Knowledge of networking protocols: BGP, OSPF, EIGRP
Solid understanding of VLANs, STP, HSRP/VRRP, ACLs, NAT
Experience with Cisco Wireless (WLC, Access Points)
Experience with Cisco Video Conferencing.
Strong troubleshooting skills
Client handling and stakeholder communication experience
Experience working with global teams
Coordination with field support teams

Preferred Skills

Basic knowledge of network security (Firewall, VPN, NAC)
Experience with monitoring tools (SolarWinds, PRTG)
Understanding of ITIL processes
Exposure to SD-WAN, MPLS or WAN technologies

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