The Implementation Analyst will be responsible for end-to-end deployment, configuration, and rollout of product/solution features for clients and internal teams.
This role requires strong analytical skills, understanding of business workflows, hands-on implementation experience, and the ability to collaborate with cross-functional teams to ensure smooth and timely delivery.
Key Responsibilities
Implementation & Deployment
Perform end-to-end product implementation for clients, including configuration, setup, and environment readiness.
Coordinate with development and infra teams for deployment on UAT & Production environments.
Assist in data migration, validation, and testing before go-live.
Ensure all features and configurations meet business requirements.
Requirement Understanding & Documentation
Work closely with business users to gather requirements and translate them into functional specifications.
Prepare SOPs, implementation documents, user guides, and release notes.
Maintain proper documentation for all configurations and deployments.
Testing & Quality Checks
Conduct functional testing, integration testing, and validation of deployed modules.
Identify defects or gaps and follow up with developers for resolution.
Support UAT cycles and assist stakeholders with issue analysis.
Client & Stakeholder Coordination
Act as the primary contact for clients during the implementation phase.
Provide walkthroughs, demos, and training sessions as required.
Address queries and ensure timely communication with all stakeholders.
Support & Troubleshooting
Troubleshoot issues related to configuration, data, or workplace.
Provide L1/L2 support post-implementation until handover to the support team.
Monitor deployment success and ensure all components function as expected.
Handle real-time Production issues and provide immediate support to ensure minimal downtime and smooth operations.