We are seeking a talented individual to join our Training (Insurance Operations) team at Marsh Risk, a Marsh business. This role will be based in Mumbai. This is a hybrid role that has a requirement of working at least three days a week in the office.

Director – Training (Grade G)

The Senior Learning and Development Specialist will play a pivotal role in designing, developing, and coordinating delivery of comprehensive training programs (Technical & soft Skills) tailored to the needs of our colleagues in India GCC.

We will count on you to:
Coordinate all Training (Technical & soft skills) efforts across Marsh Operations
Key Responsibilities
Design and develop high quality and engaging, end-to-end systems training courses. This includes , instructional materials, e-learning modules, instructor-led courses (virtual hybrid and in-person), blended learning programs and other materials as required
Develop a process of oversight and governance of regular reviews and updates of system training courses and content in line with system changes and updates.




Coordinate and support training sessions virtually and in-person, including facilitation and workshop coordination.
Support the maintenance and updating of training resources on the Marsh Training Hub on the SharePoint platform.
Monitor and report on Training metrics and KPIs to senior leadership to demonstrate effectiveness.
Provide effective reporting of onboarding performance to senior leadership, enabling informed decision-making
Technical Training
Work with Training SPOCS within teams to identify themes for standardization, improved colleague experience & training effectiveness
Create Framework for Post Training – Mentoring until learner becomes fully effective
Coordinate Training Certification efforts (eg CII for UK) and manage it within the Training budget accordingly

Soft Skills Training

Create Framework for Training Need Identification (TNI) and identify top themes for Intervention at various Grades

Coordinat

📌 Director - Training (Mumbai)
🏢 Marsh
📍 Mumbai