Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a Current World of Communications
Broad outline of the Role
Operational role with 24X7 operations from office only and that works minimum direct supervision, responsible for day-to-day network operations support, incidence management, high volume of work in limited time
Minimum Qualifications & Experience
Engineering Graduate in ECE, CS with 0-2 Years experience
Other Knowledge & Skills
NIL
Key Responsibilities
Incidence management, customer escalations management, internal escalation management
Change management, 24X7 operations with 30 minutes incident update and handling skills
Maintain daily reports activities and routines.
Ensure SLA are achieved and work proactively to maintain the same.
📌 Jr Customer Service Executive (Mumbai)
🏢 Tata Communications
📍 Mumbai
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