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Job Description

Job Summary

We are looking for a motivated and customer-focused Junior IT Analyst to join our growing IT team. This role is ideal for someone early in their IT career who is eager to learn, enjoys helping people, and wants hands-on exposure to enterprise IT infrastructure, cloud technologies, cybersecurity, and user support operations.

We are looking for someone who is proactive, approachable, curious, and eager to grow in a rapid-paced IT environment. The ideal candidate enjoys solving problems, takes ownership of tasks, communicates effectively, and is always willing to support teammates and employees with a positive attitude.

This is primarily a support-oriented role, so outstanding customer service and communication skills are just as important as technical ability.

Key Responsibilities

Serve as the first point of contact for employees needing IT assistance
Deliver excellent customer service through all employee interactions
Troubleshoot and resolve hardware, software, endpoint,



and access issues
Support Windows desktop environments and Microsoft 365 applications
Assist with Windows Server, Active Directory (AD), and domain services administration
Support cloud-based systems, ideally Microsoft Azure and Entra ID
Escalate complex technical issues when needed while maintaining ownership and communication
Handle onboarding/offboarding processes and device provisioning
Assist with endpoint management tools such as Intune and Windows Autopilot
Help maintain IT asset inventory and documentation
Support basic networking and infrastructure troubleshooting
Assist with security-related operational tasks
Support internal reporting and monitoring activities as needed
Proactively identify opportunities to improve the employee IT experience
Take initiative to learn new technologies and contribute to IT projects

Required Skills & Qualifications

1–3 years of experience in

📌 Junior IT Analyst (Hyderabad)
🏢 Pinnacle
📍 Hyderabad