About Broadway

Broadway is transforming retail into a personalised, relationship-driven experience. Our Personal Shopping service helps customers seamlessly discover products that match their individual style, needs, and lifestyle through curated shopping journeys across multiple categories.

Position Summary

The Personal Shopper is responsible for converting personalised style consultations into an exceptional shopping experience.

Using the customer's Style Profile created by the Personal Stylist, the Personal Shopper curates and guides customers through Broadway, introducing relevant products across fashion, beauty, wellness, footwear, accessories, and lifestyle categories.

Working closely with Category Experts, the Personal Shopper drives cross-category discovery, increases basket value, and delivers an effortless premium shopping experience.

Key Responsibilities

Personal Shopping Experience

Review and understand each customer's Style Profile before appointments.
Plan personalised shopping journeys based on customer preferences and goals.
Escort customers through the store,



curating products aligned with their Style Profile.
Create complete solutions rather than recommending individual products.
Ensure a seamless, engaging, and enjoyable shopping experience.

Cross-Category Selling

Introduce customers to relevant products across multiple departments.
Collaborate with Category Experts for technical product recommendations.
Build complete looks and lifestyle solutions across Fashion, Beauty, Wellness, Accessories, Footwear, and Lifestyle.
Maximise basket value through thoughtful cross-selling and up-selling.
Recommend seasonal collections, launches, and exclusive products.

Customer Relationship Management

Build long-term relationships with repeat and high-value customers.
Maintain records of purchase history and customer preferences.
Conduct post-visit follow-ups and recommend future purchases.
Invite customers for launches, styling events, and exclusive

📌 Personal Shopper (Mumbai)
🏢 Broadway
📍 Mumbai