About Signant Health
At Signant Health, we help bring life-changing treatments to patients faster. We are a global evidence generation company that supports clinical trials with smart technology, scientific expertise, and hands-on operational support — so better data leads to better decisions in healthcare. We embrace AI and advanced technologies to enhance every aspect of what we do, from data analysis to operational efficiency.
Our teams work at the intersection of science, technology, and patient experience, delivering digital solutions powered by AI innovation that make clinical trials more efficient, more accurate, and more accessible around the world. Trusted by leading pharmaceutical companies and CROs, our platforms and services support studies across more than 90 countries and have contributed to hundreds of new drug approvals.
If you are motivated by meaningful work, global impact, and innovation in clinical research and digital health — including the chance to work with cutting-edge AI technologies — you will find purpose and opportunity at Signant Health.
About the Role
As a Solutions Specialist, you will be the first point of contact for all post-deployment device and shipment inquiries across our clinical supply chain operations. You will triage, own, and resolve issues that arise after devices and shipments have been deployed, from basic device installation and connectivity troubleshooting to shipping documentation and returns, so that clinical sites, internal stakeholders, and logistics partners receive fast, accountable support without needing to navigate multiple teams. When an issue falls outside the scope of this role, you will ensure a clean, well-documented handoff to the Senior Solutions Specialist team.
KEY ACCOUNTABILITIES - Operations
Serve as the first point of contact for post-deployment device and shipment inquiries, triaging and resolving issues and escalating to Senior Solutions Specialists when needed
Provide basic device install
📌 Supply Chain (Hyderabad)
🏢 Careers Signant Health
📍 Hyderabad
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