We're looking for a
Services Operations Analyst
This role is Office Based, Hyderabad Office
The Service Operations Analyst will be responsible for managing key aspects of process governance and operations for the Cornerstone Global Professional Services Operations team. This includes activities such as reporting & analytics, ownership and maintenance of CRM systems, and providing strategical and tactical support to the Professional Services team. Collaboration in this role means partnering with the Partner Success Managers, Sales, Finance, and Technology teams to coordinate key aspects of the on-boarding and service delivery process. The Services Operations Analyst will also manage the day-to-day activities of new project creation and expertise of our PSA tool.
In This Role You Will:
Design innovative solutions to support Services/Partner Operations business and enable global resourcing across North America, EMEA, APJ, and emerging markets using Operational Excellence principles.
Lead the processing of customer agreements, interpret contract matter,
and take appropriate action to provision necessary changes with internal stakeholders and partners.
Scope and execute project/programs aimed at garnering efficiency and overall profitability.
Ownership and maintenance of the CRM systems and ensuring data accuracy.
Conduct end-to-end analytics to identify opportunities for improvement across process, people, and technology, specific to the global delivery and partner operations.
Help set and refine goals with regards to partner operations and global resourcing with both external/internal leaders, ensuring a simple solution at scale.
Deploy design solutions for short (quick hits), medium (process changes), and long-term (e.g., automation) across Services to ensure consistent, productive operations at scale.
Influence project objectives and direction with company leaders.
Leverage technical capabilities to orchestrate and drive solutions involving systems and process changes