Job Summary

Looking for Technical Support role for Online and Mobile Banking platform, support engineer responsible will be diagnosing and troubleshoot application code.

Key Responsibilities

Application Production support responsibilities and stability as part of SRE.
Responsible for change management into production.
Responsible for faster production incidents resumption, root cause identification, problem fixing
Responsible for identifying & delivering improvement opportunities such as, Manual task automations, Performance/Throughput improvements, Batch optimisation etc, that will ultimately improve the production service/stability
Responsible for identifying & implementing solutions to improve overall Tech operations efficiency, that should result in cost saves/avoidance
Responsible to lead a team to ensure SLOs are met and SLIs are improved
Act as a bridge between Build teams, interfaces teams and other key stakeholders.
Production support (Shift & Weekend Support)
To resolve complex (L2) problem tickets.




Perform monthly trending on the root cause of tickets and provide sound resolutions to eliminate repeat problem tickets.
Knowledge to handle problem tickets of a more complex nature.
Effective engagement with Country CTM/TSM for any critical issues.
Ensure RCAs are performed for high severity issues.
Provide timely workaround solutions for failing issue pattern which requires source code fix.
Closely track of Digital Certificate expiry and timely renewal of certificates and implementation
Responsible for technical support, maintenance and documenting technical specification as part of a Production Support Team.
L2 & L3 support with IAD (Impact analysis Document) preparation
Participate in DR activities

People & Talent

Excellent communicator with robust command in English
Expressive, creative and ability to think out-of-box

Risk Management

The ability to interpret and identify key risks issues in system and put in place appropriate controls and measures
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📌 Sr. Analyst, Production Eng, WRB Tech (Chennai)
🏢 Standard Chartered India
📍 Chennai