Job Summary

Sales and Service Objectives

Maximize sales performance to achieve given revenue targets of the branch and zone through liability products [Current /Savings /Term deposits], wealth management products and asset related products (secured, unsecured)
Ensure effective Relationship Management by monitoring the movement of the top customers of the branch, devise and implement a customer acquisition and retention programme. Improve product per customer holding.
Device strategies to counter competition and maximize market share in the Catchment area of the branch, by below the line activities and promotions.
Provide support for new product launches, and champion recent sales initiatives
Collaborate with Segment to facilitate up- streaming of customers
Ensure employees are adequately trained on all products/ processes and services facilitating first time resolution. Minimize rejections and customer complaints
Monitor customer satisfaction survey ratings,



net promoter score or any other survey/ feedback ratings taken from customers and ensure continuous improvement if below benchmark, sustain and better quality service
Monitor and track transaction volumes and ensure effective transaction migration to alternate channels of banking
Ensure PFM, teller and service managers’ productivity are at optimum levels
He/she is aware of bank’s Mis-selling & Sales Policies and ensure adherence all the time.

Operations and Compliance

Ensure satisfactory ratings in all internal/external audits conducted at the branch
Ensure compliance to all Operations health documents like KCD/KRI/OPS manual, process notes and circulars issued from time to time. Perform regular KCS checks mandated
Ensure timely and accurate submission of all returns both internal and statutory for sales and service
Ensure accurate and timely processing of all customer instructions as per applicable processes/ circulars

Revenue and Cost Management

Lead revenue generation and profitable growth by focusing on:

📌 Branch Manager (India)
🏢 Standard Chartered India
📍 India