Job Purpose

Branch Sales Planning & Management

Work with Territory Head (Sales) – ABCL on devising the location sales plan and team approach for achieving targets, considering product-environmental factors, competitive forces, and local trends, and cascade the same to the location team(s).
Track industry and market developments, scanning the local market and competitive offerings on a periodic basis.
Oversee end-to-end location operations and performance, covering all aspects such as sourcing, effectiveness, governance, productivity, channel management, etc.
Track and report on sales operations and productivity metrics, and work towards building a high-performance sales culture.
Manage day-to-day location operations and administration.
Provide data for, compile, and review periodic MIS reports for disbursements, profitability, NPAs, market expansion, etc., and communicate the same to Territory Head (Sales) – ABCL as well as team members.

Customer Acquisition / Engagement

Identify local business growth opportunities,



drive expansion and current customer acquisition initiatives to create a book of targeted size.
Work closely with team members, hand-holding critical/complex transactions to ensure favorable closure with customer satisfaction.
Communicate sales targets and provide team members clarity on business goals, role expectations, product characteristics, and USPs to enhance effectiveness of sales efforts.
Track cases in the complaint tracker/escalations received, liaising with relevant stakeholders as required to drive satisfactory closure.
Deploy efforts/initiatives in consultation with Territory Head (Sales) – ABCL, arising from customer satisfaction surveys and resulting NPS (Net Promoter Score), targeting identified focus areas.
Propose and deploy approved solutions and schemes to drive sales and enhance profitability, ensuring a dual focus on sales expansion and cost optimization.
Serve as a point of escalation and manage customer complaints/grievances effe

📌 Location Manager (India)
🏢 Aditya Birla Capital
📍 India