Help design and develop relevant and engaging training materials, and instructional guides.
Utilize a variety of instructional techniques and formats, such as role-playing, simulations, and team exercises.
Conduct training needs assessments by collaborating with managers and employees.
Analyze and identify gaps in skills and knowledge, and propose methods to address these gaps.
Program/Training Plan Implementation.
Deliver training programs, ensuring they are aligned with company goals and objectives.
Facilitate in-person and virtual training sessions and workshops.
Monitor and evaluate training programs' effectiveness, success, and ROI periodically and report on them.
Collect and analyze data to assess the impact of training programs on team members' performance.
Communication and Collaboration:
Work closely with subject matter experts to ensure content accuracy and relevance.
Foster a culture of continuous learning and development within the organization.
Utilize learning management systems (LMS) to organize,
track and report training initiatives and course completions
Stay updated with the latest instructional technologies and tools
Preferred Candidate Profile
Qualification : Graduate, Post Graduates can apply (undergraduates are not eligible)
2+ years of experience as Process Trainer from International Voice process
Certifications in training and development
B2/C1 Verbal & Written English
Excellent communication in English.
Should be comfortable in night shifts and rotational week offs.
Perks and Benefits
Market-competitive salary + Attaractive Annual Bonus
Medicare Facility(free online consultation with Doc)
Free pick up and drop facility will be provided within 35 Kms range
Medical Insurance
Life Insurance
About Company:
TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys,
📌 Process Trainer (Noida)
🏢 TELUS Digital
📍 Noida
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