Job Title: Change Coordinator - Code Upgrade & Change Management
Department: Engineering and Operations
Location: Mumbai
Reporting: Manager - Enterprise Network Operations
Job Type: Full Time
Shift: US Shift Hours

ROLE

The Change Coordinator is responsible for managing and overseeing all customer-related changes within the GOC team, with a primary focus on code upgrades and adherence to internal change management processes.
This role ensures that all change activities are planned, documented, reviewed, and coordinated in compliance with both customer governance standards, customer availability and NTTGN internal change policies, NOCCP101.
The Change Coordinator serves as the central point of contact for change control, code upgrade scheduling, Vendor maintenance, GOC-initiated Maintenance, and CAB participation, ensuring operational consistency and risk mitigation across all assigned customer accounts.
Change Coordinators must be capable of efficiently planning and executing a high volume of upgrade activities.

RESPONSIBILITIES

1. Change Coordination & Governance




Coordinate all customer change requests, maintenance and ensure alignment with internal and customer-specific change management frameworks.
Plan, track, and oversee all change, maintenance activities across managed workplace ensuring minimal disruption to the service which includes working with the Subject Matter Experts (SMEs) and change owners to document the impact assessments for all proposed changes ensuring clarity and completeness
Represent NTTGN during Customer Change Advisory Board (CAB) meetings to present planned changes, maintenances and gain CAB approvals.
Maintain complete and accurate documentation for all change activities, maintenances within the NTTGN ticketing system (Siebel) & customer ticketing system (Service-Now, Remedy etc.).
2. Code Upgrade Ownership
Own the end-to-end coordination of customer code upgrades including planning, scheduling, coordination, validation, post-upgrade

📌 Change Coordinator (Mumbai)
🏢 NTT Global Networks
📍 Mumbai