Role: Product Management

Level: RL 3/RL 4

Reporting To: AD - Product Manager

Location: Gurugram

About The Function

The Product Management function at MakeMyTrip sits at the core of how we build, scale, and reimagine travel. By bringing together technology, data, design, and business insight, it creates seamless experiences for millions of travelers across discovery, personalization, payments, and loyalty.

Our PM teams act as mini-CEOs — shaping strategy, translating insights into impact, and pushing the boundaries of travel tech to make MMT a truly product-first organization.

Within this, myBiz — MakeMyTrip's comprehensive business travel suite — is redefining how organizations manage corporate travel end to end. The Post Sales charter focuses on everything that happens after a booking is made: servicing, support, modifications, and issue resolution, ensuring corporate travelers and travel admins get a rapid, reliable, and delightful experience at every step.

About The Role

The Product Manager role for myBiz Post Sales is centered around building high-impact,



AI-led solutions that transform how corporate travelers are serviced after booking. The incumbent will own the Voice Bot and conversational AI experience within the post-sales journey — driving automation, deflection, and quality across customer interactions.

A core focus of this role is leveraging AI to power the Voice Bot, systematically measuring and improving its quality through evaluation frameworks (Evals) and customer frustration scoring, and continuously expanding the range of use cases the bot can resolve autonomously. A key success metric is measuring actual agent handoff and consistently reducing it through smarter, higher-quality automation.

This role demands a strong product mindset, comfort with AI/ML-driven products and data, and close collaboration with business, tech, design, and analytics teams. The Product Manager will be expected to deeply understand post-sales pain points, priorit

📌 Associate Product Manager (Gurugram)
🏢 MakeMyTrip
📍 Gurugram