Company Description
Every minute of every day, Smiths Detection’s threat detection and security screening technology helps to protect people and infrastructure, making the world a safer place.
Smiths Detection, a global leader in the development, manufacture and management of security and detection solutions designed to make the world a safer place. Our technology provides threat detection and screening solutions for customers in our key markets: aviation, ports and borders, defence, and urban security.
Our expertise spans 21 global offices, seven manufacturing sites and five R&D; centres, with a global network of 3,000 dedicated colleagues contributing towards over 40 years at the frontline of advances in safety and security.
This results in careers built on variety and the prospect to work on a range of state-of-the-art solutions, where you can develop your knowledge and experience every day.
Job Description
Service Operations is a critical part of the infrastructure at Smiths Detection. This position is based within the Global Service Centre (GSeC)



team and supports one of the key workstreams responsible for the Aftermarket business and Service Operations.
The position is responsible for ensuring that service contracts are accurately processed from contract creation in SAP through activation in ServiceMax, enabling field service teams to deliver services efficiently. The role acts as a key link between Commercial, Sales, Finance, Operations, Service Delivery, and Contract Administration teams.
Key Responsibilities
Contract Management
Manage service contract order entry from creation in SAP to activation in ServiceMax.
Review equipment warranty and contract entitlement before order processing.
Verify contract documentation for completeness and compliance.
Process contract amendments, renewals, and changes.
Ensure contract data accuracy across SAP and ServiceMax.
Maintain contract backlog and resource mailboxes with no overdue items.
Ontime activation of Contract

📌 Service Order Management Specialist (Bengaluru)
🏢 Smiths Group
📍 Bengaluru