Company Description ResultsCX is a leading provider of transformational Customer Experience Management (CXM) solutions for more than 75 global brands, including Fortune 100 and 500 companies. For over 30 years, the organization has focused on delivering strong customer and business outcomes across sectors such as Healthcare, Media, Telecom, Technology, Retail, Banking, and Financial Services.

ResultsCX designs digitally influenced customer journeys that drive revenue acceleration, cost optimization, and enhanced experiences. With over 23,000 colleagues and more than 25 engagement hubs worldwide, the company offers innovative solutions that address complex customer experience challenges. Its work helps make interactions simpler and more satisfying for millions of consumers.

Role Description This is a full-time, on-site Patient Support Service role based in Bengaluru. The role involves handling inbound and outbound customer interactions, responding to patient inquiries, and accurately documenting information in the required systems.

The individual will assist patients with account-related questions, service requests, and issue resolution while adhering to compliance and quality standards. Day-to-day responsibilities include providing clear and empathetic communication, troubleshooting basic issues, escalating complex cases to the appropriate teams,



and following established workflows and scripts where needed. The role also requires meeting performance targets, maintaining confidentiality of patient information, and collaborating with supervisors and peers to improve service quality.

Qualifications

- Candidates should possess strong Customer Service and Communication skills to interact effectively and respectfully with patients.
- Candidates should possess solid Analytical Skills to understand patient needs, interpret information, and resolve issues efficiently.
- Candidates should possess Technical Support abilities to navigate systems, use contact center tools, and assist patients with basic technical queries.
- Candidates should possess Supervisory Skills or leadership potential to support team coordination, follow guidance from leads, and contribute to process improvement.
- Additional beneficial qualifications include proficiency in English and local languages, comfort working in a fast-paced workplace, willingness to work in rotational shifts, and familiarity with healthcare or customer support processes.
- A high school diploma or equivalent is required; a graduate degree in any discipline is an advantage. Prior experience in customer support, healthcare support, or contact center operations is preferred but motivated freshers are also encouraged to apply.

📌 Patient Support Service - Fresher/ Experienced (Bengaluru)
🏢 ResultsCX
📍 Bengaluru