Company Description The Indonesian Petroleum Association (IPA) is a leading organization supporting collaboration and innovation across Indonesia’s energy sector. Through the IPA Convention & Exhibition (Convex), the association has provided a key platform for industry, government, and stakeholders to engage in dialogue and share best practices for over five decades.

IPA focuses on shaping the future of energy in Indonesia by promoting responsible development, knowledge exchange, and strategic partnerships. The flagship event, held at ICE BSD City, brings together diverse participants committed to advancing the country’s energy landscape and long-term sustainability.

Role Description The Patient Mediator is a full-time, on-site role based in Bengaluru, responsible for facilitating clear, respectful communication between patients, healthcare providers, and relevant stakeholders. Day-to-day tasks include listening to patient concerns, documenting issues, and helping resolve misunderstandings or conflicts related to care, procedures, and expectations.

The role involves coordinating with medical teams to clarify information, explaining processes and policies to patients and families, and ensuring all parties understand treatment plans and rights.

The Patient

Mediator will also track recurring issues, provide feedback to management on service improvements,



and support initiatives that enhance patient experience and trust. The position requires consistent on-site presence to respond promptly to cases, participate in meetings, and maintain solid relationships with clinical and administrative staff.

Qualifications

- Strong communication, active listening, and interpersonal skills to build trust and facilitate productive dialogue between patients and healthcare teams.
- Conflict resolution, negotiation, and problem-solving abilities to address concerns fairly and guide parties toward mutually acceptable solutions.
- Organizational and documentation skills to accurately record cases, follow up on action items, and report trends to leadership.
- Basic understanding of healthcare processes, patient rights, and clinical workflows; prior experience in hospitals, clinics, or patient advocacy is preferred.
- Ability to work on-site full-time in Bengaluru, collaborate with multidisciplinary teams, and manage sensitive situations with discretion and professionalism.
- Bachelor’s degree in social work, psychology, healthcare administration, communications, or a related field, or equivalent relevant experience.
- Fluency in English; proficiency in local languages used in Bengaluru is an advantage.
- Demonstrated commitment to equity, non-discriminatory practices, and culturally sensitive patient engagement.

📌 Patient Mediator (Bengaluru)
🏢 Andes Films
📍 Bengaluru