Deliverables: Answer high-volume calls from patients and Providers office.

Make outbound calls to referring doctors, patients, and insurance companies to get updated insurance or demographic information on patient accounts Utilize resources to troubleshoot and resolve patient issues.

Respond to RCM voice mail and email in a timely manner Communicate effectively with various departments within Revenue Cycle Management Research explanation of perks (EOBs) and/or denials in the system to assist patients and explain balances Update billing system with updated patient demographic information. Knowledge, skills, & abilities Excellent written and verbal communication skills

Proficient with MS Office and the ability to navigate multiple platforms Ability to learn Revenue Cycle Management workflows related to patient communication

Strong customer service skills with the ability to resolve patient concerns

Demonstrate soft skills to enhance patient experience Eligibility, Education & experience Minimum Graduation required. RCM AR, Insurance denial management calling, US based Patient Calling experience preferred.

Job Types: Regular / Permanent, Full-time

Schedule: Fixed shift Monday to Friday Night shift

📌 Patient Calling Professional (Ahmedabad)
🏢 EMPClaims
📍 Ahmedabad