We are seeking an experienced Lead Support Engineer - Salesforce to spearhead the technical support and maintenance of our Salesforce platform. In this role, you will lead a team of developers, resolve complex production issues, and drive best practices for debugging, hotfixes, and platform stability while mentoring junior team members and collaborating with cross-functional stakeholders.

Responsibilities

Lead hands-on technical support and maintenance for a team of Salesforce developers, ensuring high platform availability, performance, and stability
Establish, drive, and enforce production bug-fixing standards, hotfix release procedures, and best practices for debugging APEX, LWC, and integration points
Mentor and guide junior support developers, fostering technical growth, systematic troubleshooting skills, and proactive monitoring habits in addition to daily tasks
Take ownership of identifying, troubleshooting, and resolving the most complex, high-priority production issues
Collaborate with Architects and the Enhancement Tech Lead on root-cause analysis (RCA),



contributing to long-term architectural improvements and preventative technical documentation
Analyze incoming incident trends, manage technical debt, and provide accurate effort estimates for bug fixes, performance tuning, and minor support enhancements
Partner with the Service Delivery Manager to ensure team adherence to Service Level Agreements (SLAs) and Operational Level Agreements (OLAs)

Requirements

8-11 years of general IT experience
Solid software engineering fundamentals with several years of hands-on Salesforce development experience focused on platform maintenance, troubleshooting, and debugging
At least 1 year of relevant leadership experience
Expertise in APEX, Lightning Web Components (LWC), and Aura, with a proven track record of resolving critical runtime errors in both Lightning and Classic contexts
Exceptional debugging skills using Developer Console, Debug Logs, and Event Monitorin

📌 Lead Support Engineer (Pune)
🏢 EPAM Systems
📍 Pune