About the Team
The Motor Claims team is a critical function within our Insurance Business team, dedicated to
providing efficient and customer-centric claims services for all motor insurance policyholders.
About the Role
As a Subject Matter Expert, you will play a critical role in ensuring a smooth, fast, and fair claims
experience for our customers. You will be responsible for the end-to-end management of motor
own-damage (OD) claims, serving as the primary point of contact for customers and service partners.
Must Haves
● Experience: At least 3 years of hands-on experience in Motor Own-Damage (OD) claims
survey/assessment.
● Technical Skills:
○ Solid understanding of vehicle mechanics, automobile parts, repair processes,
vehicle damage assessment, and repair cost estimation.
● Communication Excellence: Good command of written and spoken English. Multilingual
ability is an added advantage.
● Soft Skills:
○ Excellent analytical and problem-solving abilities.
○ Flexible and adaptable to a changing and digital-first work environment.
○ Strong interpersonal, negotiation,
and mentorship skills.
What We Expect From You
● Oversee and own end-to-end motor claim decisions, acting as the primary escalation point
for complex claims.
● Lead the review of surveyor reports, setting standards for validation and ensuring
cost-effective repair vs. replacement across the team.
● Drive the use of digital tools for assessment and settlement, providing feedback for process
improvement and ensuring team adherence to best practices.
● Manage and optimize the coordination between customers, surveyors, and garages to resolve
issues efficiently.
● Handle high-value negotiations and guide the team on effective strategies to control losses
while maintaining quality.
● Oversee stakeholder communication, managing escalations and ensuring the team meets and
exceeds service TATs.
● Take a key role in network expansion by leading the identification and vetting of strategic
garages and surveyors,