Role Overview

We are seeking an experienced Program Manager – Salesforce with 7+ years of experience to lead and manage large-scale Salesforce initiatives. The role involves end-to-end ownership of Salesforce-based Loan Origination System (LOS) programs, driving delivery, stakeholder alignment, and business outcomes in the Vehicle Finance domain.

Key Responsibilities

Program / Project Delivery

Lead end-to-end delivery of Salesforce programs including planning, execution, monitoring, and closure.
Define project scope, timelines, milestones, and resource planning.
Ensure timely and high-quality delivery aligned with business objectives and regulatory requirements.

Salesforce Implementation Oversight

Oversee Salesforce LOS implementation including workflows, approvals, integrations, and reporting.
Ensure alignment with business processes such as lead management, credit evaluation, sanctioning, and disbursement stages.

Stakeholder & Vendor Management

Coordinate with Business, Credit, Operations, IT, Product, Risk, and Compliance teams.




Manage external vendors / SI partners for development and support activities.
Drive governance forums, status reporting, and steering committee updates.

Domain Leadership – Vehicle Finance

Drive implementation of vehicle finance journeys (2W, PV, CV, CE, Tractor) on Salesforce.
Ensure alignment with end-to-end LOS lifecycle including sourcing, underwriting, approval, and disbursement processes.
Risk, Compliance & Governance

Ensure adherence to regulatory, audit, and compliance requirements.
Identify and mitigate project risks, dependencies, and bottlenecks.
Maintain proper documentation, audit trails, and control frameworks.

Process Optimization & Transformation

Drive initiatives to improve TAT, customer experience, and operational efficiency.
Lead transformation initiatives such as automation, integration enhancements, and cross-sell enablement.

Testing & Release Governance

Oversee SIT/UAT cycles, release planning, and pro

📌 Program Manager (Chennai)
🏢 IndusInd Bank
📍 Chennai