Hiring Alert – Team Lead (Customer Support / Banking Process)
? Location: Malad, Mumbai
? CTC: Up to ₹7.5 LPA
? Industry: BPO / Customer Support / Banking
⏳ Joining: Immediate Joiners Preferred
Job Responsibilities:
Lead and manage a team of customer support executives.
Drive team performance to achieve SLA, KPI, quality, and productivity targets.
Handle escalations and ensure timely issue resolution.
Monitor team adherence, attendance, and performance metrics.
Conduct coaching sessions, feedback discussions, and performance reviews.
Collaborate with internal stakeholders to improve customer experience and operational efficiency.
Prepare and share performance reports with management.
Eligibility:




Experience as a Team Leader in the BPO, Customer Support, or Banking domain.
Strong people management and communication skills.
Proven experience in managing performance metrics and team development.
Ability to work in a fast-paced workplace and handle escalations effectively.
Immediate joiners will be given preference.
⚠️ Please apply only if you are comfortable working from Malad, Mumbai and the offered CTC is up to ₹7.5 LPA.
? Contact HR: Neha – (phone hidden)
? Email: [email protected]

📌 Team Lead (Mumbai)
🏢 TP
📍 Mumbai